Patient Resources · Administrative Contact
A Clear Place to Begin
Use this page to understand how to begin, how appointments and communication are handled, and what to expect before choosing an appointment with Silva Skin Solutions.
The public website is an informational and administrative resource. It is not a clinical messaging channel.
Start Here
New to Silva Skin Solutions?
New patients may book either an Initial Adult Primary Care Evaluation — 60 minutes or a Focused Adult Primary Care TeleVisit — 30 minutes online through healow. Telehealth visits are available only while the patient is physically located in Florida at the time of the visit. If you are unsure which option fits your needs or have administrative questions before booking, you may contact the practice.
If you need an administrative inquiry before booking, you may contact the practice by phone or email using the options below.
An administrative inquiry is not a medical evaluation. Do not send symptoms, diagnoses, medication questions, photographs, lab results, medical records, or other sensitive health information by ordinary email, standard text, or public website communications.
Established Patients
Already a Patient?
Established patients may use public online appointment booking through healow when an appropriate appointment option is available, or follow scheduling instructions provided directly by the practice.
Before Your Evaluation
Before the visit, Silva Skin Solutions reviews applicable administrative requirements and contacts you if clarification is needed.
Scope Fit
Whether the requested concern fits the current scope.
Appropriate Setting
Whether another healthcare setting may be more appropriate.
Administrative Requirements
Applicable financial or program-related requirements.
Service Scope & Fee
The scope and fee of the service being scheduled.
Government healthcare program pathways described below are outside SSS’s initial launch scope and are not currently scheduled under this model. Administrative screening does not constitute medical advice or a clinical evaluation.
Government Healthcare Programs
During the initial launch, clinical services are not currently available under SSS’s model for patients enrolled in or receiving benefits through Medicare, including Medicare Advantage; Florida Medicaid; TRICARE; VA Community Care; CHAMPVA; or similar government healthcare programs with separate participation, authorization, or billing requirements.
This is a current launch-scope policy and may be reviewed in the future.
Appointment Options and Initial Episode
Initial Evaluation
Initial Adult Primary Care Evaluation — 60 minutes — $150 launch price. A broader adult primary care evaluation focused on understanding your priorities and creating an individualized initial plan. When clinically needed to complete the initial episode, the $150 fee may also include one 30-minute Follow-up TeleVisit at no additional charge, either to review testing ordered by SSS or to follow up on the initial plan when clinically appropriate.
Focused TeleVisit
Focused Adult Primary Care TeleVisit — 30 minutes — $60 launch price. Designed for one primary, limited, stable health concern that may be appropriate for telehealth. This is an adult primary care visit, not an urgent-care service. The clinician determines whether the concern can be evaluated virtually or whether testing, an in-person evaluation, specialist evaluation, urgent or emergency care, or another level of care is appropriate.
When Separate Care May Be Needed
New concerns, outside laboratory testing, additional testing cycles, or continued management may require a separate visit or another appropriate level of care.
The initial episode does not automatically establish ongoing or unlimited primary care.
Appointments
All clinical services are provided by appointment. Public online appointment booking is available through healow for appointment types currently offered online.
New Patients
New patients may book either an Initial Adult Primary Care Evaluation — 60 minutes or a Focused Adult Primary Care TeleVisit — 30 minutes through healow. Telehealth visits are available only while the patient is physically located in Florida at the time of the visit. If you are unsure which option fits your needs or have administrative questions before booking, you may contact the practice.
Established Patients
Established patients may use public online appointment booking through healow when an appropriate appointment option is available, or follow scheduling instructions provided directly by the practice.
Preparing for a TeleVisit
- Join from a private and quiet location.
- Have a stable internet connection.
- Test the camera and microphone in advance.
- Have an updated medication list available.
- Have requested home measurements ready, such as blood pressure readings.
- Prepare your main questions or health priorities for the visit.
- Follow the instructions provided by the practice.
Telehealth is used only when clinically appropriate. The patient must be physically located in Florida at the time of the TeleVisit. A virtual visit may require an in-person evaluation, diagnostic testing, urgent care, emergency care, specialist evaluation, or another level of care when the clinical situation requires it.
Clinical Communication
Clinical information must be communicated through the appropriate approved clinical channel. Routine communication channels are not monitored continuously and should not be used for urgent or emergency concerns.
Do not use ordinary email, standard text, or public website communications for symptoms requiring clinical assessment, diagnoses, medication questions requiring clinical judgment, photographs, medical records, lab results, urgent concerns, or requests requiring immediate attention.
Some clinical questions require a scheduled visit rather than a message.
Cash-Pay / Direct-Pay
Silva Skin Solutions operates as a cash-pay/direct-pay practice and does not bill commercial insurance.
Launch Pricing
Focused TeleVisit (30 minutes)
$60
Focused Adult Primary Care TeleVisit. Designed for one primary, limited, stable health concern that may be appropriate for telehealth.
Broader Starting Option
Initial Evaluation (60 minutes)
$150
Initial Adult Primary Care Evaluation. When clinically needed to complete the initial episode, the $150 fee may also include one 30-minute Follow-up TeleVisit at no additional charge, either to review testing ordered by SSS or to follow up on the initial plan when clinically appropriate.
Follow-up TeleVisit (30 minutes)
$60
A separate Follow-up TeleVisit applies when follow-up care falls outside the Initial episode, including a new concern, ongoing management, or a new independent clinical evaluation.
The clinical fee covers the evaluation performed and does not guarantee a diagnosis, prescription, test, or specific treatment.
When Silva Skin Solutions orders laboratory testing, SSS reviews the results it orders and communicates the result or appropriate next step. Basic review and communication of an SSS-ordered result do not by themselves create a separate visit charge. If the result or the patient’s clinical course requires a new clinical evaluation, a separate 30-minute Follow-up TeleVisit may be needed.
When laboratory testing is recommended, SSS discusses the ordered testing and the applicable patient-facing laboratory cost before the order is sent. Laboratory testing is performed by an outside laboratory; SSS does not collect blood specimens. Other services provided by outside organizations—such as imaging centers, specialists, pharmacies, hospitals, or other healthcare providers—are separate from Silva Skin Solutions and may involve separate charges.
Booking an appointment does not guarantee that a requested service will be appropriate for the practice’s current scope. Silva Skin Solutions may contact you before the visit if clarification or a different care setting is needed.
Administrative Contact
Phone
786-591-7466
Administrative Email
silvaskinsolutions.llc@gmail.com
Administrative inquiries only. Please do not send medical information, symptoms, records, laboratory results, or urgent concerns by email.
Service Area
Telehealth services are available to patients physically located anywhere in Florida at the time of the visit, subject to applicable clinical, licensing, and operational requirements.
Frequently Asked Questions
How long is the initial evaluation?
The Initial Adult Primary Care Evaluation is scheduled for 60 minutes.
Is follow-up included?
Yes, when needed to complete the initial evaluation. One 30-minute follow-up TeleVisit may be included to review laboratory testing ordered by Silva Skin Solutions or to follow up on the initial plan when clinically appropriate. New concerns, outside laboratory testing, additional testing cycles, or continued management may require a separate visit or another appropriate level of care.
Can I book online?
Yes. Public online booking is available through healow for appointment types currently offered online. New patients may book an Initial Adult Primary Care Evaluation — 60 minutes or a Focused Adult Primary Care TeleVisit — 30 minutes; established patients may use an appropriate available option or follow scheduling instructions provided directly by the practice.
Does Silva Skin Solutions accept commercial insurance?
No. Silva Skin Solutions currently operates as a cash-pay/direct-pay practice and does not bill commercial insurance.
Can I receive care at SSS if I have Medicare or another government healthcare program?
Not under SSS’s initial launch model. Clinical services are not currently available for patients enrolled in or receiving benefits through Medicare, including Medicare Advantage; Florida Medicaid; TRICARE; VA Community Care; CHAMPVA; or similar government healthcare programs. This launch policy may be reviewed in the future.
Is telehealth available?
Yes. Both the Initial Adult Primary Care Evaluation and the Focused Adult Primary Care TeleVisit are designed to begin by telehealth when clinically appropriate. Telehealth visits are available only while the patient is physically located in Florida at the time of the visit. If the clinical situation requires an in-person examination, diagnostic testing, urgent or emergency care, specialist evaluation, or another level of care, Silva Skin Solutions will guide the patient on the appropriate next step.
Can I send medical questions by ordinary email or text?
No. Do not use ordinary email, standard text, or public website communications for clinical advice or sensitive health information. Use the appropriate approved channel for clinical communication.
Does Silva Skin Solutions provide urgent or emergency care?
No. Silva Skin Solutions is not an urgent care center or emergency service. For a medical emergency, call 911 or go to the nearest emergency department.
Emergency Notice
Do not use this website, ordinary email, text messaging, voicemail, or routine communication channels for urgent or emergency concerns. Call 911 or go to the nearest emergency department for a medical emergency.